Anti-slavery policy
All orders are dispatched the next working day and placed on a 1-3 working day delivery. If you want your order to be dispatched on any specific day or placed on a faster delivery, please let us know.
Your order will be delivered between 8:00am – 6.00pm, Monday to Friday. You can also collect your order from our trade counter which is open from 7:00am – 4:45pm, Monday to Friday.
Please call us on +441280822288 or email us: enquiries@runners-sales.com to confirm the status of your order.
Cost of Delivery
Free standard delivery on orders over £800 ex VAT*
*UK Mainland only.
Same day dispatch on orders ordered before 2pm. Excluding 5-6m lenghts.
Standard Delivery (UK):
- Delivery Time: 1-3 working days.
- Cost: £12.50 + VAT.
- Additional Charge: £30 for large pocket door systems.
Express Delivery (UK):
- Delivery Time: 1-2 working days.
- Cost: £29.99 + VAT.
Additional Charges:
A surcharge applies to deliveries to the Channel Islands, UK Isles, Scottish Highlands, and Ireland. This surcharge will be calculated at checkout.
International Orders:
- Goods shipped outside the UK may incur taxes, duties, and handling fees upon import, which are the responsibility of the recipient.
- For international orders please call: +441280822288 or email us: enquiries@runners-sales.com
Eligibility for Refund
At Runners we aim to make it quick and easy to exchange or refund your purchase.
Please read the points below which outline your eligibility of a refund.
- The Buyer may cancel an order or return any unwanted goods to the Seller within 30 days of the delivery date or collection from the trade counter. Such notice may be given by phone, mail or email. If the Buyer is cancelling because of any problem with the goods, please notify the Seller of the problem at the time of cancellation.
- The Seller will only accept returns providing the goods are undamaged, in the original undamaged packaging and are in a re-sellable condition. Restocking will apply to all returns.
- If for any reason the order arrives incomplete or the consignment was damaged in transit to the Buyer, we must be notified within 48 hours of delivery. Such notice may be given by phone, mail or email.
- The Seller is unable to accept the return of any goods that have already been part used or fitted prior to returning.
- The Seller is unable to accept the return of any non-standard special products that have been supplied correctly in accordance with the Buyer’s instructions.
- Where the goods are being returned because they are faulty, incorrect or because of unsuitable substitution by the Seller, the Seller can arrange collection of the goods.
- Where the goods are being returned because they are no longer needed or the incorrect items were ordered by the Buyer, the goods must be returned to the Seller at the Buyer’s cost. If the Buyer requires the Seller to arrange collection, the cost of the collection will be deducted from any potential credit or refund due to the Buyer.
- The Seller will refund by the same method of payment used to purchase the goods.
- If there are any issues with your product/s or parts are missing please contact our sales team within 3 working days.
Contact our sales team at: enquiries@runners-sales.com within 30 days of receiving the product.
What is slavery?
Runners Sliding Systems is a trading name of Quicksharp. At Runners Sliding Systems we are committed to protecting and respecting your privacy. This policy explains how we use the personal information that we obtain from visits to the website and how we share it with third parties. We may change this policy from time to time so please check this page to keep up to date with any changes. Any questions regarding this policy and our privacy practices should be emailed to sales@runners-uk.com
How do we collect information from you?
We obtain information about you when you fill out a form on our website to request a quote or more details about our products or make a purchase on the Runners Sliding Systems website.
What type of information is collected from you?
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, last name, username or similar identifier and title.
Contact Data includes billing address, email address and telephone numbers.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. To improve functionality and to help measure the amount of page visits and traffic sources our site receives, we use a monitoring service provided by Ruler Analytics.
Form submissions: Ruler collects the personal information of individuals who visit our website via form submissions such as name, e-mail, phone number etc. Ruler processes this data and matches it with marketing source and page journey information for marketing measurement purposes.
Inbound phone calls: Ruler captures certain inbound phone numbers from phone calls. Ruler processes this data and matches it with marketing source and page journey information for marketing measurement purposes.
What about digital marketing?
As a general rule Runners Sliding Systems will not send promotional or direct marketing material to a Runners Sliding Systems prospective contact through digital channels such as mobile phones, email and the internet, without first obtaining their consent.
Any existing customer/contact of Runners Sliding Systems will be assumed to have legitimate interest in receiving direct marketing under the ‘soft opt-in’ rule, however Runners Sliding Systems will give the clear opportunity to opt out in each message sent.
If the an individual puts forward an objection, digital marketing related processing of their personal data will cease immediately and their details will be kept on a suppression list with a record of their opt-out decision, rather than being completely deleted. It should be noted that where digital marketing is carried out in a ‘business to business’ context, there is no legal requirement to obtain an indication of Consent to carry out digital marketing to individuals provided that they are given the opportunity to opt-out. To opt-out of marketing via email, simply click on unsubscribe in our newsletter or email enquiries@runners-sales.com with your request.
Who has access to your information?
Runners Sliding Systems will not sell or rent your information to third parties. Runners Sliding Systems will not share your information with third parties for marketing purposes.
Profiling & Automated Decision Making
The data monitoring software on the Runners Sliding Systems is only used for the purpose of analyzing marketing spend ROI.
Runners Sliding Systems will only engage in profiling and automated decision-making where it is necessary to enter into, or to perform, a contract with the data subject or where it is authorised by law. Where a Runners Sliding Systems service/entity utilises profiling and automated decision-making, this will be disclosed to the relevant data subjects. In such cases the data subject will be given the opportunity to:
- Express their point of view.
- Obtain an explanation for the automated decision.
- Review the logic used by the automated system.
- Supplement the automated system with additional data.
- Have a human carry out a review of the automated decision.
- Contest the automated decision.
- Object to the automated decision-making being carried out.
Each Runners Sliding Systems service/entity will also ensure that all profiling and automated decision-making relating to a data subject is based on accurate data.
Use of ‘cookies’
Runners Sliding Systems uses cookies, small pieces of information that are stored on your hard drive to allow the website to recognise when you visit. They collect statistical data about your browsing behaviour, this helps us improve our site. It is possible to switch off cookies by setting your browser preferences.
Links to other websites
Our website may contain links to other websites run by other organisations. Our privacy policy only applies to the Runners Sliding Systems website.
How long will you use my information for?
We only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting and reporting requirements.
Your rights with regards to your personal data
By law you have the right to;
Request access to your personal information
Request correction of the data we hold about you
Request erasure of your information
Object to us processing your data, this could be for direct marketing purposes
Request the transfer of your data to another party
No fee to access your personal information
There is no fee to access your personal information. However we may charge a reasonable fee if your request is excessive.
Security
When you provide us with your personal information, we take steps to ensure it’s treated securely. Any non-sensitive information such as your email are stored on our systems, make our best efforts to keep your information securely stored.
If you are interested in our high quality sliding door hardware, folding door systems and accessories email us or call us today on 01280 822288
How is it relevant to us?
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Runners Sliding Door Systems
Signal Hill, Lenborough Road, Gawcott, Buckingham MK18 4BU, UK |
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Call: 01280 822288
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Email: enquiries@runners-sales.com
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Responsibilities
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Runners Sliding Door Systems
Signal Hill, Lenborough Road, Gawcott, Buckingham MK18 4BU, UK |
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Call: 01280 822288
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Email: enquiries@runners-sales.com
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Manager responsibilities
At Runners, we’re proud to supply an extensive range of industrial sliding door hardware that’s perfect for a range of installation projects.
Using only the highest quality materials in our kits, you can be confident that you’re choosing the best system for your client’s projects, be it a warehouse sliding door installation or anything else.
To find out more about our solutions, or for help choosing the best industrial sliding door kit for your next job, get in touch with our team today by calling 01280 822 288 or emailing enquiries@runners-sales.com and we’ll be in touch to answer your questions and provide our recommendations.
Alternatively, you can browse and shop our collection online, for convenient, next-working-day delivery.
Colleagues
We all have responsibilities under this policy. Whatever your role or level of seniority, you must:
- keep your eyes and ears open—if you suspect someone (a colleague or someone in our supply chain) is being controlled or forced by someone else to work or provide services and follow the reporting procedure,
- follow the reporting procedure if a colleague tells you something you think might indicate they are or someone else is being exploited or ill-treated,
- tell us if you think there is more we can do to prevent people from being exploited.
The risks
The principal areas of risk we face, related to slavery and human trafficking, include:
- Supply Chain
- Recruitment and Recruitment Agencies
We manage these risk areas through our procedures set out in this policy.
Our procedures
Anti-slavery statement
We make a clear statement setting out the steps we have taken to ensure slavery and human trafficking is not taking place in our supply chains and to demonstrate that we take our responsibilities to our employees, people working within our supply chain and our clients seriously.
We make this statement on our website through this policy.
Our statement
- This policy sets out the key risk areas we face and our approach to avoiding and preventing modern slavery.
Supply chains
We thoroughly check supply chains to ensure the potential for slavery and human trafficking is significantly reduced.
All our supplier contracts contain an anti-slavery clause. This clause, which flows down through our supply chain, prohibits suppliers and their employees from engaging in slavery or human trafficking.
We ensure we can account for each step of our supply processes—we know who is providing goods and services to us and we have mechanisms in place to check.
Recruitment
Using agencies
We follow a firm policy and only use agreed, specified, reputable recruitment agencies.
To ensure the potential for slavery and human trafficking is reduced as far as possible, we thoroughly check recruitment agencies before adding them to our list of approved agencies. This includes:
- conducting background checks
- investigating reputation
- ensuring the staff an agency provides have the appropriate paperwork (e.g. work visas)
- ensuring the agency provides assurances that the appropriate checks have been made on the person they are supplying.
We keep agents on the list under regular review.
General recruitment
We ensure all staff have a written contract of employment and that they have not had to pay any direct or indirect fees to obtain work.
We ensure staff are legally able to work in the UK.
We check the names and addresses of our staff.
We provide information to all new recruits on their statutory rights including sick pay, holiday pay and any other benefits they may be entitled to.
If, through our recruitment process, we suspect someone is being exploited, we follow our reporting procedures.
Identifying slavery
There is no typical victim and some victims do not understand they have been exploited and are entitled to help and support.
However, the following key signs could indicate that someone may be a slavery or trafficking victim:
- the person is not in possession of their own passport, identification or travel documents;
- the person is acting as though they are being instructed or coached by someone else;
- they allow others to speak for them when spoken to directly;
- they are dropped off at and collected from work;
- the person is withdrawn or they appear frightened;
- the person does not seem to be able to contact friends or family freely;
- the person has limited social interaction or contact with people outside their immediate environment.
This list is not exhaustive.
Remember, a person may display a number of the trafficking indicators set out above but they may not necessarily be a victim of slavery or trafficking. Often you will build up a picture of the person’s circumstances, which may indicate something is not quite right.
If you have a suspicion, report it.
Reporting slavery
Talking to someone about your concerns may stop someone else from being exploited or abused.
If you think that someone is in immediate danger, dial 999.
Otherwise, you should discuss your concerns with your line manager who will decide a course of action and provide any further advice. Alternatively, you can raise it with an external party such as: Protect (formerly Public Concern at Work), an independent whistleblowing charity on 020 3117 2520 or online at www.thelivewelldirectory.com or the Modern Slavery Helpline on 0800 0121 700 or online via www.modernslaveryhelpline.org.
Not all victims may want to be helped and there may be instances where reporting a suspected trafficking case puts the potential victim at risk, so it is important that in the absence of an immediate danger, you discuss your concerns first with your line manager before taking any further action.
We encourage openness and will support anyone who raises a genuine concern in good faith under this policy, even if they turn out to be mistaken. You will not suffer any detrimental treatment because of reporting in good faith a suspicion that modern slavery is taking place in any part of the business or supply chain.
Training
We provide training to those staff members who are involved in managing recruitment and our supply chains, and general awareness training is provided to all staff through formal online training modules on our staff citation portal.
Monitoring our procedures
We will review our Anti-slavery policy regularly and will provide information and/or training on any changes we make.