Terms & Conditions
All orders are dispatched the next working day and placed on a 1-3 working day delivery. If you want your order to be dispatched on any specific day or placed on a faster delivery, please let us know.
Your order will be delivered between 8:00am – 6.00pm, Monday to Friday. You can also collect your order from our trade counter which is open from 7:00am – 4:45pm, Monday to Friday.
Please call us on +441280822288 or email us: enquiries@runners-sales.com to confirm the status of your order.
Cost of Delivery
Free standard delivery on orders over £800 ex VAT*
*UK Mainland only.
Same day dispatch on orders ordered before 2pm. Excluding 5-6m lenghts.
Standard Delivery (UK):
- Delivery Time: 1-3 working days.
- Cost: £12.50 + VAT.
- Additional Charge: £30 for large pocket door systems.
Express Delivery (UK):
- Delivery Time: 1-2 working days.
- Cost: £29.99 + VAT.
Additional Charges:
A surcharge applies to deliveries to the Channel Islands, UK Isles, Scottish Highlands, and Ireland. This surcharge will be calculated at checkout.
International Orders:
- Goods shipped outside the UK may incur taxes, duties, and handling fees upon import, which are the responsibility of the recipient.
- For international orders please call: +441280822288 or email us: enquiries@runners-sales.com
Eligibility for Refund
At Runners we aim to make it quick and easy to exchange or refund your purchase.
Please read the points below which outline your eligibility of a refund.
- The Buyer may cancel an order or return any unwanted goods to the Seller within 30 days of the delivery date or collection from the trade counter. Such notice may be given by phone, mail or email. If the Buyer is cancelling because of any problem with the goods, please notify the Seller of the problem at the time of cancellation.
- The Seller will only accept returns providing the goods are undamaged, in the original undamaged packaging and are in a re-sellable condition. Restocking will apply to all returns.
- If for any reason the order arrives incomplete or the consignment was damaged in transit to the Buyer, we must be notified within 48 hours of delivery. Such notice may be given by phone, mail or email.
- The Seller is unable to accept the return of any goods that have already been part used or fitted prior to returning.
- The Seller is unable to accept the return of any non-standard special products that have been supplied correctly in accordance with the Buyer’s instructions.
- Where the goods are being returned because they are faulty, incorrect or because of unsuitable substitution by the Seller, the Seller can arrange collection of the goods.
- Where the goods are being returned because they are no longer needed or the incorrect items were ordered by the Buyer, the goods must be returned to the Seller at the Buyer’s cost. If the Buyer requires the Seller to arrange collection, the cost of the collection will be deducted from any potential credit or refund due to the Buyer.
- The Seller will refund by the same method of payment used to purchase the goods.
- If there are any issues with your product/s or parts are missing please contact our sales team within 3 working days.
Contact our sales team at: enquiries@runners-sales.com within 30 days of receiving the product.
Runners Sliding Systems is a trading name of Quicksharp. At Runners Sliding Systems we are committed to protecting and respecting your privacy. This policy explains how we use the personal information that we obtain from visits to the website and how we share it with third parties. We may change this policy from time to time so please check this page to keep up to date with any changes. Any questions regarding this policy and our privacy practices should be emailed to sales@runners-uk.com
How do we collect information from you?
We obtain information about you when you fill out a form on our website to request a quote or more details about our products or make a purchase on the Runners Sliding Systems website.
What type of information is collected from you?
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, last name, username or similar identifier and title.
Contact Data includes billing address, email address and telephone numbers.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. To improve functionality and to help measure the amount of page visits and traffic sources our site receives, we use a monitoring service provided by Ruler Analytics.
Form submissions: Ruler collects the personal information of individuals who visit our website via form submissions such as name, e-mail, phone number etc. Ruler processes this data and matches it with marketing source and page journey information for marketing measurement purposes.
Inbound phone calls: Ruler captures certain inbound phone numbers from phone calls. Ruler processes this data and matches it with marketing source and page journey information for marketing measurement purposes.
What about digital marketing?
As a general rule Runners Sliding Systems will not send promotional or direct marketing material to a Runners Sliding Systems prospective contact through digital channels such as mobile phones, email and the internet, without first obtaining their consent.
Any existing customer/contact of Runners Sliding Systems will be assumed to have legitimate interest in receiving direct marketing under the ‘soft opt-in’ rule, however Runners Sliding Systems will give the clear opportunity to opt out in each message sent.
If the an individual puts forward an objection, digital marketing related processing of their personal data will cease immediately and their details will be kept on a suppression list with a record of their opt-out decision, rather than being completely deleted. It should be noted that where digital marketing is carried out in a ‘business to business’ context, there is no legal requirement to obtain an indication of Consent to carry out digital marketing to individuals provided that they are given the opportunity to opt-out. To opt-out of marketing via email, simply click on unsubscribe in our newsletter or email enquiries@runners-sales.com with your request.
Who has access to your information?
Runners Sliding Systems will not sell or rent your information to third parties. Runners Sliding Systems will not share your information with third parties for marketing purposes.
Profiling & Automated Decision Making
The data monitoring software on the Runners Sliding Systems is only used for the purpose of analyzing marketing spend ROI.
Runners Sliding Systems will only engage in profiling and automated decision-making where it is necessary to enter into, or to perform, a contract with the data subject or where it is authorised by law. Where a Runners Sliding Systems service/entity utilises profiling and automated decision-making, this will be disclosed to the relevant data subjects. In such cases the data subject will be given the opportunity to:
- Express their point of view.
- Obtain an explanation for the automated decision.
- Review the logic used by the automated system.
- Supplement the automated system with additional data.
- Have a human carry out a review of the automated decision.
- Contest the automated decision.
- Object to the automated decision-making being carried out.
Each Runners Sliding Systems service/entity will also ensure that all profiling and automated decision-making relating to a data subject is based on accurate data.
Use of ‘cookies’
Runners Sliding Systems uses cookies, small pieces of information that are stored on your hard drive to allow the website to recognise when you visit. They collect statistical data about your browsing behaviour, this helps us improve our site. It is possible to switch off cookies by setting your browser preferences.
Links to other websites
Our website may contain links to other websites run by other organisations. Our privacy policy only applies to the Runners Sliding Systems website.
How long will you use my information for?
We only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting and reporting requirements.
Your rights with regards to your personal data
By law you have the right to;
Request access to your personal information
Request correction of the data we hold about you
Request erasure of your information
Object to us processing your data, this could be for direct marketing purposes
Request the transfer of your data to another party
No fee to access your personal information
There is no fee to access your personal information. However we may charge a reasonable fee if your request is excessive.
Security
When you provide us with your personal information, we take steps to ensure it’s treated securely. Any non-sensitive information such as your email are stored on our systems, make our best efforts to keep your information securely stored.
If you are interested in our high quality sliding door hardware, folding door systems and accessories email us or call us today on 01280 822288
Competitions
- Monthly Prize Draw Terms –
By submitting a completed Runners feedback form, entrants will be automatically entered into the monthly prize draw to win a £25 Amazon voucher. Entry is open to UK residents aged 18 or over who are trade customers. Employees of Runners or any company within the Lenborough Group, and anyone professionally connected to the draw, are not eligible to enter.
Only one entry per person is permitted. The winner is selected at random each month and will be notified by email.
The winner must claim the prize within 30 days of notification, after which the prize may be reallocated. The prize is non-transferable and no alternative is offered. The draw runs on an ongoing basis and may be amended or withdrawn at any time without notice. Winners will not be publicly announced.